FAQ's
FAQ's
Please do not worry about “preparing” for our consultation. Most importantly, DO NOT DISCARD ANYTHING! We will sort out any trash, but we know that people collect all sorts of things, whether they are operable or not. Be prepared to identify what will not be a part of the sale so that it can be removed prior to the sale.
Please either already move or be prepared to identify what will not be in the sale.
If there is a homeowner’s association, please ensure that a sale can be held at your location.
If you have original paperwork of anything being sold, please share it or let us know where it can be found. If we are selling a vehicle, please have the title available
If you are selling the estate of a loved one, please have the necessary documentation indicating that you are authorized to liquidate the estate.
Please ensure that there is current homeowner’s insurance for the dwelling during the entire time that Changing Seasons staff is on site (during the set up and throughout the conclusion of the sale. Please make sure that the home has working water and HVAC.
During the consultation we will tour the home and review and set the date for the sale and sign the contract. Remember that we are not paid until the conclusion of the sale.
ABSOLUTELY NOT! Our services include all expenses related to the sale. Our fee will be deducted from the proceeds at the conclusion of the sale, at an amount established at the consultation.
In terms of advertising and marketing……please rest assured that we do an extensive marketing campaign for each sale we conduct. We begin to promote your sale immediately after the contract is signed. We will advertise your sale on multiple websites and in print. The signage that we provide is professional and attracts people from traffic.
Can I cancel the contract after it is signed?
Yes, you have the right to cancel your sale up through the time that the sale begins. Please understand that you will be charged for expenses incurred (like advertising).
Once you have signed the contract, we will step in and take care of the rest. Once you have made the decision to partner with us, we will handle the rest. Given how often emotional the process of liquidation can be, we ask that once we are ready to begin staging that you not be present during any stage of the set up or sale.
Please DO NOT discard anything! We will decide what our staff can sell. Trust us when we say that people buy all sorts of things, and that what is often considered trash to one person is a valuable item to someone else.
Please remove photographs, valuables and personal effects that you do not want sold. Rest assured that if we find any valuable (cash, photos, letters, etc.), they will be returned to you. If you are selling a vehicle or large boat or camper, please have the title ready to provide to us.
You have made the most important decision through this process, to entrust your sale with us.
This is one of the busiest times for our team. We will enter the property and begin by removing all items from cabinets, drawers, attic. We dig through every corner, ensuring that every item is removed. We set the home up to maximize the flow of traffic and highlight the items being sold. We clean each item, and our experienced staff will determine the price. During this time, some items may be sold, to maximize your profits. We will be in contact with you with any questions. You are always welcome to call us with any questions or concerns.
During the consultation, we will indicate the dates of your sale. The hours of operation are 9-4, regardless of the day. We will place directional signs throughout the neighborhood and signage in the front of the property. We will allow an appropriate number of buyers in at a time to ensure the safety of the people as well as the property.
Staff will be placed throughout the home to help shoppers as well as to mitigate theft. When furniture or other large items are sold, it is the responsibility of the buyer to move the items from the home.
During the first day of the sale, we rarely negotiate with customers over pricing. We will discount the merchandise on subsequent days to ensure to sell as many items as possible.
Our cashier is located close to the front door and is equipped to accept cash or credit cards. We offer bags for customers for ease of transporting.
At the conclusion of the sale there are always various items that have not sold. We are happy to remove most items from the home from you. If donating to a charity, a tax receipt will be provided. The home will be returned to you “broom clean”. There us usually a large amount of trash accumulated during the process. We will leave it in the area you designate or remove it for you at an additional cost. We are a full-service company and offer junk/trash removal services as well.
Some customers want the home cleaned or repairs made to the property. We are happy to be partnered with housekeepers, painters and contactors. We are happy to facilitate that if you wish, and this will be discussed during the consultation.
You will be paid within five (5) days of the conclusion of the sale. Your funds will be provided in the form of a check and will contain a summary sheet outlining proceeds from the various “departments”. Most times you will be paid sooner than five days but need to make sure that all of the credits have been processed.
Please understand that we are here to support you during this time of transition. One of our owners is a Clinical Therapist and is aware of just how difficult and stressful this time is. Our priority is ensuring that you receive “top notch” care and make the most profit as possible. Remember our pay is based on how well you do, and when you do better, we do better.